Privacy Policy

Last updated: June 2026

Introduction

Premier Support Services, Inc. ("Premier," "we," "us," or "our") is committed to protecting the privacy and confidentiality of the personal and health information of our clients, website visitors, and other individuals with whom we interact. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you use our services, visit our website, or otherwise interact with us.

We understand that the information you share with us is sensitive and personal. We treat all personal data with the utmost care, and we are dedicated to maintaining the trust you place in us as your case management provider.

Information We Collect

We may collect the following types of information depending on your interaction with us:

• Personal Identification Information: Name, date of birth, Social Security number, address, phone number, email address, and emergency contact information.
• Protected Health Information (PHI): Medical history, diagnoses, treatment plans, medications, physician information, insurance details, and Individual Service Plans (ISPs).
• Financial Information: Medicaid and insurance details necessary for service billing and eligibility verification.
• Employment Information: For job applicants — resumes, cover letters, professional licenses, certifications, and references.
• Website Usage Data: IP address, browser type, pages visited, and time spent on our website, collected through standard web analytics.
• Communication Records: Phone call logs, email correspondence, and notes from meetings or consultations.

How We Use Your Information

We use the information we collect for the following purposes:

• To provide and coordinate case management services under the DC EPD Waiver program
• To develop, implement, and monitor your Individual Service Plan (ISP)
• To communicate with you regarding your care, appointments, and service changes
• To coordinate care with healthcare providers, staffing agencies, and other service providers
• To verify eligibility and process billing through DC Medicaid and the Department of Health Care Finance (DHCF)
• To comply with federal, state, and local regulatory requirements
• To respond to inquiries, referrals, and requests for information
• To evaluate job applications and manage our hiring process
• To improve our services and website functionality

HIPAA Compliance

As a provider of health-related case management services, Premier Support Services complies with the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and its implementing regulations, including the Privacy Rule, Security Rule, and Breach Notification Rule.

Under HIPAA, we are required to:

• Maintain the privacy of your Protected Health Information (PHI)
• Provide you with a Notice of Privacy Practices describing how your PHI may be used and disclosed
• Implement administrative, physical, and technical safeguards to protect electronic PHI (ePHI)
• Notify you in the event of a breach of unsecured PHI
• Obtain your written authorization before using or disclosing your PHI for purposes not covered by HIPAA's permitted uses

You may request a copy of our full Notice of Privacy Practices at any time by contacting our office.

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• For Treatment, Payment, and Healthcare Operations: We may share your PHI with healthcare providers, staffing agencies, and payers involved in your care as permitted under HIPAA.
• With Your Authorization: We may share your information with parties you have specifically authorized, such as family members, legal representatives, or other service providers.
• As Required by Law: We may disclose information when required by federal, state, or local law, including reporting to government agencies such as DHCF, DACL, or Adult Protective Services.
• For Public Health and Safety: We may disclose information to prevent serious threats to health or safety, as permitted by law.
• Business Associates: We may share information with third-party vendors who perform services on our behalf (e.g., IT support, billing services), under Business Associate Agreements that require them to protect your information.

Data Security

We implement a range of security measures to protect your personal and health information, including:

• Secure electronic record-keeping systems with access controls and encryption
• Physical security measures for paper records, including locked file cabinets and restricted office access
• Staff training on HIPAA compliance, data privacy, and security best practices
• Regular review and updating of our security policies and procedures
• Secure disposal of records in accordance with regulatory retention requirements

While we strive to protect your information, no method of transmission or storage is 100% secure. We continually assess and improve our security practices to address emerging threats.

Your Rights

Under HIPAA and applicable laws, you have the following rights regarding your personal and health information:

• Right to Access: You may request to inspect and obtain a copy of your PHI maintained by us.
• Right to Amend: You may request that we amend your PHI if you believe it is incorrect or incomplete.
• Right to an Accounting of Disclosures: You may request a list of certain disclosures of your PHI made by us.
• Right to Request Restrictions: You may request restrictions on how we use or disclose your PHI for treatment, payment, or healthcare operations.
• Right to Confidential Communications: You may request that we communicate with you in a specific way or at a specific location.
• Right to a Paper Copy: You may request a paper copy of our Notice of Privacy Practices at any time.
• Right to File a Complaint: You may file a complaint with us or with the U.S. Department of Health and Human Services if you believe your privacy rights have been violated. We will not retaliate against you for filing a complaint.

Cookies and Website Tracking

Our website may use cookies and similar tracking technologies to improve your browsing experience and gather analytics data. You can control cookie preferences through your browser settings. We do not use cookies to collect Protected Health Information.

Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Contact Information

If you have questions or concerns about this Privacy Policy, wish to exercise your privacy rights, or need to report a potential privacy issue, please contact us:

Premier Support Services, Inc.
Attn: Privacy Officer
6495 New Hampshire Ave, Suite 208
Hyattsville, MD 20783
Phone: (301) 844-5253
Email: Bawa@premierssinc.com